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Forum

We encourage you to use forum for asking questions, by this way, we can share our knowledge and experience to others. 

 

Ticket System

Besides forum, we have ticket system which is primarily for developers and for requesting sales queries. All your tickets will be check and reply in 48 hours

 

Support Timing

Support is available from Monday to Friday, 8.30 AM to 5.30 PM GMT +7. We will not support in public holiday. All information about public holiday, we will notify at our site.

 

Support Domain limitations

- "Club Membership" are allowed to download all current template packages but support is limited to 3 domains.

- "Single Product" orders are allowed to download the product for 6 months and will get support for 1 domain in that 6 months.

 

Support Scope

Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template.

 

Paid Support

Customization requests beyond the scope of support is available using our custom work services. You can submit our custom works form, we will notify the cost to you.